Giving Effective Feedback

Managers, supervisors, and other personnel, who are required to provide feedback to their team in managing their performance.

Behind every successful employee is a great manager. This programme will help you to learn how to give insightful feedback on a regular basis, that helps employees develop and be more productive.

• To understand the role that effective feedback plays in employee performance
• To examine the integral parts of the feedback conversation
• To understand how to give corrective, supportive, and developmental feedback to an employee
• To understand how to build a relationship of trust and respect with the employee
• To identify the root cause of a behaviour
• To create an action plan and follow up

• A clear understanding of how to have an effective feedback conversation
• The importance of preparation before having a feedback conversation
• The ability to give employees regular, quality feedback on their performance
• How to get the performance management conversation started
• Working with the employee to get the root cause of the behaviour
• Understanding how to benchmark actual behaviours against Key Behavioural Indicators