Excellence In Customer Service

Who Should Attend?

Anyone in a customer-related role who wishes to learn new skills, and fully understand the key concepts of customer service that will enable them to perform more effectively in their role, so they can create a ‘Wow’ factor for their customers.

About The Program

Here in the Gulf region, millions of dollars are lost every year because of poor handling of customers by front-line (customer-facing) employees. The key to maintaining customer loyalty is to strive to offer exceptional customer service, which, in return, will result in more business. Research shows that it costs approximately eight times more to find a new customer, compared to keeping an existing one. This course is essential for all personnel who have face-to-face contact with customers – because everyone in your organization has only one chance to create a positive ‘First Impression’!

Course Objectives

• To learn the key skills of dealing face-to-face with customers, and how to communicate effectively
• To learn the best ways to provide exceptional service by understanding the needs and expectations of your customers (including future needs and future expectations)
• To gain an understanding of handling customers who complain, and how to deal with customers from a variety of cultures and backgrounds
• To understand how to create customer loyalty through ‘Great Customer Service!’ and ‘Excellent Customer Care!’

What You Will Gain

• The skills to provide excellent service to all customers
• The ability to clearly recognise the needs and expectations of your customers
• The ability to consistently create a good impression for yourself and your company