Assertiveness Skills (& Dealing With Difficult Situations)

This course is essential for anyone who deals with different personalities and challenging, or difficult situations, in the workplace, or remotely – whether they are customers, managers, colleagues, suppliers, etc.

Assertiveness is a communication skill in the same way that ‘negotiating’, ‘delegating’, and other business-related skills are.  It is a communication skill that enables people to be more confident, and develop the appropriate interpersonal skills for dealing with others.  When you are assertive, you are neither aggressive nor passive – instead you are honest, direct, and skilled at articulating your views.

Being assertive means you know how to communicate what you want in a clear and respectful manner, by being honest about what you need, want, feel, and believe, in a way that respects the views of others.  It means you are not afraid of speaking your mind, and you value expressing yourself in authentic and powerful ways.  It is a communication skill that can reduce conflict, build self-confidence, and improve relationships in the workplace.

The course teaches you how to say the right thing at the right time – especially when interacting and dealing with difficult people.  Assertiveness techniques will increase the chance of success in any communication situation.

• To increase self-esteem and self-confidence when dealing with difficult situations
• To be able to identify your own behavioural style and that of others
• To learn the difference between aggressive, passive, and assertive behaviours
• To learn how to use a variety of assertiveness techniques
• To improve communication and interpersonal skills
• To have the opportunity to practise new behaviours in a safe and supportive environment

• Increased self-esteem and confidence in your ability to deal with a variety of situations effectively
• The ability to deal with passive, or aggressive, people in a positive and appropriate manner
• An awareness of effective assertiveness techniques
• The appropriate communication skills to be more assertive
• An opportunity to practise new behaviours, in a safe and supportive environment